Privacy Policy
Updated: 4th September 2024
SynergyForge takes your privacy seriously and will comply with the obligations imposed on us by the UK Data Protection Legislation.
This privacy policy applies to SynergyForge Ltd. When we mention SynergyForge (“we”, “us”, or “our”) in this privacy policy, we are referring to the company responsible for processing your data.
The UK Data Protection Legislation includes the UK Data Protection Act 2018, the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (UK GDPR) and any national laws, regulations, and secondary legislation, as amended or updated from time to time, and any subsequent legislation to the UK GDPR or the Data Protection Act 2018.
We shall use personal information provided by you in accordance with our Terms of Use, this Privacy Policy, and our Cookie Policy.
This Privacy Policy will be reviewed periodically to reflect new laws, technology, and changes in our operational processes. Any updates to this policy will be incorporated in an updated version. Any information we hold will be governed by the most recent Privacy Policy.
SynergyForge Ltd is registered with the Information Commissioner’s Office (ICO):
Registration Number: 14723304
SCOPE
This policy applies to anyone who uses our website or purchases or uses any of the services provided by SynergyForge.
USE OF PERSONAL INFORMATION
SynergyForge needs to collect and use certain personal information to offer its range of IT and cloud infrastructure services.
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
To respond to your inquiries
To perform the contract we enter into with you and process payments
To comply with legal or regulatory obligations
For our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests
With your consent, we may also use your information for:
Advertising our products and services to you
Enhancing your experience on our website
PROMOTIONAL OFFERS
We may use your information to tailor product or service offerings that may be relevant to you. You will receive marketing communications if you have requested information from us or purchased services from us and have not opted out of receiving marketing.
OPTING OUT
You can opt-out of receiving marketing communications at any time by following the opt-out instructions in any marketing message or by contacting us directly.
WHAT INFORMATION WE COLLECT
We collect various types of personal information, including but not limited to:
Contact information: Name, address, telephone numbers, email addresses
Payment details
IT account login information
IP addresses
Information regarding transactions and interactions on our website
Data from third-party sources, such as credit reference agencies
We do not collect any Special Categories of Personal Data (such as information related to race, health, or political opinions).
WHY WE COLLECT INFORMATION
We collect personal information to:
Open and manage customer accounts
Confirm identity and creditworthiness
Deliver and maintain services (e.g., cloud infrastructure, SEO, AWS solutions)
Provide technical support and consultancy services
Respond to inquiries and requests
Ensure compliance with legal and regulatory requirements
HOW WE COLLECT INFORMATION
We collect information through:
Our website
Enquiries via phone, email, or online forms
Orders and service usage
Customer satisfaction surveys
Call recording for quality and training purposes
SHARING OF INFORMATION
In the normal course of business, we may share your personal information with:
Associated companies
Third-party service providers
Regulatory and law enforcement authorities as required by law
Successors in title to our business
Professional advisors
Credit reference agencies
We require that third parties acknowledge the confidentiality of your data and comply with UK Data Protection Legislation.
SECURITY OF INFORMATION
We take the protection of your data seriously. We have implemented appropriate technical and organisational security measures to prevent unauthorised access or disclosure of your data.
Where your data needs to be transferred outside the UK, we ensure that adequate safeguards are in place, including ensuring that such transfers comply with UK Data Protection Legislation.
YOUR DUTY TO INFORM US OF CHANGES
Please ensure that your personal information is accurate and up to date during your relationship with us.
DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements.
Once you are no longer a customer, we will securely destroy your personal information in accordance with applicable laws.
YOUR RIGHTS
You have the following rights regarding your personal data:
Access your personal information
Correct any inaccuracies
Request erasure of your data
Object to processing based on legitimate interests
Restrict processing of your data
Request transfer of your data to another party
To exercise any of these rights, please contact us at gdpr@synergyforge.io.
NO FEE REQUIRED
You will not be charged a fee to access your personal data. However, we may charge a reasonable fee if your request is excessive.
WHAT WE MAY NEED FROM YOU
We may need to verify your identity before processing your request to ensure that your personal data is not disclosed to unauthorised persons.
TIME LIMIT TO RESPOND
We aim to respond to legitimate requests within one month.
RIGHT TO WITHDRAW CONSENT
You have the right to withdraw your consent to the collection and use of your personal information. Please contact gdpr@synergyforge.io if you wish to do so.
QUESTIONS AND COMPLAINTS
For any questions or complaints, contact our compliance officer at compliance@synergyforge.io. You may also contact the ICO if you are unsatisfied with our handling of your data.